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Everything you wanted to know about water on your smartphone

Czech customers now have access to detailed information about water services on their smartphones. 
Business case listing

“MY WATER”: AN APP FOR ALL RESIDENTS

The “My Water” app offers all drinking-water customers an extensive range of services, including a map of service interruptions showing scheduled works and emergency situations, calculators for water consumption and CO2 equivalent, results of water quality analyses, answers to frequently asked questions and more.
 

“MY WATER PLUS”: A COMPREHENSIVE SERVICE FOR CUSTOMERS

"My Water Plus" gives Veolia customers online access to their account. Customers can use the app to submit a meter reading, get information on rates, view the map of service interruptions, and check their consumption, invoice and payment history. They can also change their contact details and payment method and book an appointment with an adviser.

Both apps are designed to be user friendly and provide useful information to both consumers and customers. We provide access to water for everyone.
Jaroslav Pokorný
Customer Service Manager, Veolia Prague

 

Key Figures  

1.4 million residents supplied with drinking water

246 million m³ of water produced a year 

87 614 public water
utility customers

Customer benefits

  • 24/7 information on water services
  • 24/7 personal account management for customers 

Solutions

  • Customer relations: multi-channel management and customer account management
  • Awareness raising: dialogue with stakeholders and consumption management program