Liaising with the consumers

Working with local authorities means Veolia is committed to providing citizen consumers with quality drinking water and to managing the collection and treatment of wastewater.

Veolia sets up local services to meet their demands and ensure transparency of information. Veolia is committed, moreover, to being ready to act quickly anywhere in the network should an incident occur or if the water is unsafe to drink following exceptional circumstances (flooding, drought, etc.).
However Veolia’s role does not stop there. It also needs to raise awareness of water issues among consumers and assist them in becoming more responsible citizens when it comes to using water.
As an operating company for the outsourced management of water services for local authorities, Veolia is also responsible for the correct billing of consumers in line with the pricing policy as set out by the local authority.